MALAGUISTA

Do I have in-store benefits as a Málaga member?

Yes, Málaga Club de Fútbol members enjoy a 10% discount in our physical store by showing their membership card or digital subscription. To take advantage of this benefit in our online store, simply log in to your member account before making your purchase. The discount will be automatically applied to the total of your order once you have logged into your account and the system has verified your membership status.

How can I contact the Málaga CF online store?

You can contact the Málaga CF online store through various options:

• Email: Send your inquiries, comments, or issues to our email address: atencionalcliente@malagacf.es. Our support team will respond to your message as soon as possible.
• Contact Form: You can also use the contact form available on our website. Go to the contact section and fill in the required fields to send us your inquiry.

We are here to help you and resolve any questions or issues you may have. Don’t hesitate to reach out to us. 

Do I need to create an account to place an order?

You don’t need to create an account to place an order in our online store. You can choose to make your purchase as a guest, completing the checkout process by providing only the essential information for shipping and payment.

However, creating an account has several advantages, such as easier tracking of your orders, quick access to your purchase data and shipping addresses, and the ability to save your favourite products. Additionally, if you are a member of Málaga CF, you can automatically apply your discount when you log in to your account.

If you decide to create an account, simply follow the instructions during the checkout process to register. If you already have an account, log in to speed up your purchase.

How do I create a profile in the online store?

To create a profile in our online store, first go to the top right corner of the page and look for the person icon that represents account access. Click on this icon and select the "Log in" option. Then, scroll down until you see the link that says "Don't have an account? Create one here," and click on it to start the registration process.

Next, fill out the registration form with your personal information, including your name, email address, and a secure password. Once you have submitted the form, you will receive a confirmation email. You need to click on the link provided in that email to activate your account.

Finally, when your account is activated, you can log in using your email address and the password you chose. With your profile created, you will be able to manage your orders, save shipping addresses, and make purchases more efficiently.

How do I log in to my profile in the online store?

To log in to your profile in our online store, first go to the top right corner of the website and look for the person icon that represents account access. Click on this icon to open the access menu.

Next, select the "Log in" option from the menu that appears. You will be taken to a page where you need to enter your email address and the password you chose when creating your account.

Malaguista season ticket or card holders, if you have never accessed your Personal Zone, activate your account by entering with your Clave and PIN, and then access the Store with your email and PIN.

Once you have entered your credentials, click the "Log in" button to access your profile. If your credentials are correct, you will be directed to your account where you can manage your orders, update your information, and make purchases more easily.

Where can I check my completed orders?

To check your completed orders, log in to your profile and go to the "My Account" section. There, select "Order History and Details" to access the complete list of your orders, where you can see details about each one, including the current status and information about the items purchased.

Where can I check the shipping address for my orders?

To check the shipping address for your orders, log in to your profile and go to the "My Account" section. From there, select the "Addresses" option. In this section, you can view and add multiple shipping addresses associated with your account.

If you need to make changes to your shipping addresses or add new ones, you can do so directly from this option. You should make these changes before purchasing in our online store so you can select your new addresses for shipping; once the order is placed, the shipping address cannot be modified. If you have any issues, remember that you can contact our support team via our email at atencionalcliente@malagacf.es.

I don’t remember my account password. How do I reset it?

If you don’t remember your account password, you can easily reset it. First, go to the login page of our online store. There, look for and click on the link that says "Forgot your password?"

Next, you will be prompted to enter the email address associated with your account. After submitting your email, you will receive a message with instructions to create a new password. Follow the steps provided in the email to reset your password.

If you do not receive the reset email or need additional help, feel free to contact our customer service team at atencionalcliente@malagacf.es.

Can I reserve products that are out of stock?

Currently, we do not offer the option to reserve products that are out of stock.

What are the customer service hours?

You can send us your messages at any time of the day; we will respond to your inquiry as quickly as possible.

If I am a member and subscribed to the newsletter, can I accumulate my discounts?

Yes, as a member of Málaga CF and a new subscriber to our newsletter, you can enjoy a total discount of up to 20% in our online store. When you subscribe to the newsletter, you will receive a 10% discount code that can be used on a single occasion. This discount can be combined with the 10% discount for club members, providing a total discount of up to 20%.

The newsletter code is for one-time use only and can be applied to a single purchase. Additionally, this discount does not apply to promotional or sale items. Be sure to enter the code received when making your purchase to take advantage of the discount.

ORDERS

How can I place an order?

To place an order, browse through our store, select the products you wish to purchase, and add them to your cart. Then, proceed to the checkout page, where you can enter your shipping information and make a secure payment.

How can I see what I have in my cart?

You can easily access your cart by clicking on the cart icon in the top menu of the page. From there, you can review and modify your selection before finalising your purchase. You will be able to check the price, adjust the quantity of items, confirm sizes, customise products, or remove items from the cart. Please note that we cannot guarantee the availability of items in your cart, and there is a possibility that some may sell out before you complete the payment.

How can I add or remove items from my cart?

To add items to your cart, browse through our online store and select the product you are interested in. On the product page, choose the available options, such as size and colour, and click the "Add to Cart" button. The item will be added to your cart, and you can continue shopping or proceed to checkout.

If you wish to remove items from your cart, click on the cart icon in the top menu of the page to access your shopping cart. There, you will see a list of all the products you have added. To remove an item, find the product you want to delete and click the trash can icon next to it. The product will be removed from your cart, and the total will be updated automatically.

If you need to adjust the quantity of a product in your cart, select the "View Cart" option, and you will be able to choose how many items you want using the plus and minus symbols.

How do I confirm that my order has been processed?

Upon completing your purchase, and once we successfully receive your order, we will send you an email confirming your order. 

I have placed an order, but I have not received confirmation. Is my order confirmed?

First, check your spam folder to ensure that the confirmation email did not end up there. If you do not find the confirmation in that folder and the payment was completed, please verify your customer account to confirm if the order has been registered. If in doubt, you can contact us at atencionalcliente@malagacf.es to resolve the issue.

Can I modify my order?

Unfortunately, it is not possible to modify an order or change the shipping information once it has been placed, as our system processes orders automatically. However, you can contact atencionalcliente@malagacf.es for any issues related to the shipping details.

Where is my order?

To know the status of your order, you can use the tracking number that we sent you via email once your order was shipped.

Can I cancel my order?

You can cancel your order, but this will depend on its current status. If the order has not yet been processed and shipped, we may be able to cancel it. Please contact our customer service team as soon as possible at atencionalcliente@malagacf.es or by using our contact form on the website. 

Provide your order number and cancellation request.

If your order has already been shipped, we will not be able to cancel it. However, you can return the products at our official stores by showing the purchase receipt and following the exchange timelines specified on it. It is not possible to exchange customised items. For more information on returns and refunds, please consult our return policy or contact us.

What happens if a product is out of stock?

If a product is out of stock at the time of your purchase, it will be displayed as "Out of Stock" in our online store. In this case, you will not be able to add that item to your cart or complete the purchase.

If you have already placed an order and one of the products is out of stock before your order is processed, we will notify you via email. We will do our best to offer you an alternative or inform you about the future availability of the product. If we are unable to supply the item, we will provide you with a full refund for the unavailable product.

How do I know my size?

To determine your size, consult our size guide available on the page of each product that requires sizing. Simply click on the "Size Guide" link that you will find in the product description or near the size selection. There, you will find a table with specific measurements to help you choose the correct size. If you are still in doubt, we recommend measuring your body following the guidelines and comparing it with the provided measurements to ensure you select the appropriate size.

Can I request an invoice for my purchase?

Of course! To receive the invoice for your purchases, you can request it via the following email: atencionalcliente@malagacf.es, including your order number and your tax information for the invoice to be issued.

SHIPPING AND DELIVERY

What are the delivery options and timeframes?

We currently offer several shipping methods:

• In-store pickup - Pick up your order at the official store at La Rosaleda Stadium within 3 to 5 days.
• Economy shipping - Delivery will take between 3 to 5 days.
• International shipping - We ship to Europe, and the delivery time will depend on the destination country.

At the time of completing your purchase, we will show you the available shipping methods and their costs.

Can I track my order?

Yes, as soon as we ship your order, you will receive an email with the invoice and the tracking number.

What should I do if my order is delayed in delivery?

If your order is delayed, the first thing we recommend is to check the shipping status using the tracking number we sent you via email. This will allow you to see if there are any updates on the location of your package.

If you do not find clear information or if the tracking has not been updated for several days, please contact our support team at atencionalcliente@malagacf.es. Provide your order number and any relevant details, and we will do everything we can to resolve the issue as soon as possible.

Please note that sometimes shipments may experience delays due to circumstances beyond our control, such as adverse weather conditions, customs issues, or delays in the courier service.

What happens if I'm not at home when my package arrives?

If you are not at home when your package arrives, the courier service will call you to try to make a second delivery.

If you do not receive the package after several delivery attempts, it is possible that the package will be returned to our warehouse. In that case, we will contact you to coordinate a new shipment or proceed with a refund, depending on your preference.

Can I send my order to an address different from mine?

Yes, you can send your order to a different address than your billing address. During the checkout process, you will have the option to enter a shipping address that is different from the billing address. Simply fill in the relevant fields with your preferred shipping address and make sure to review the information before finalising your order. If you need further assistance or have any additional questions, feel free to contact our support team at atencionalcliente@malagacf.es.

To which countries are products shipped?

We currently ship to all of Spain and Europe. If you would like to place an order outside of these geographical locations, please contact us at atencionalcliente@malagacf.es.

PAYMENT METHODS

How can I pay for my order?

You can pay using PayPal, Mastercard, American Express, or Visa.

When is the order amount charged?

The order amount is charged at the time of purchase. If you made the purchase with a credit card, you will see it reflected in your credit card statement.

Are the payments reliable?

Absolutely. Payments in our online store are secure and protected. We use advanced encryption systems to ensure that all information you share with us is fully protected. Additionally, we work with recognised and secure payment gateways, such as major credit and debit cards and PayPal, which include additional security measures to protect your transactions.

I'm having trouble processing my purchase. What can I do?

If you encounter an error when trying to complete your purchase, the first thing we recommend is to check that all the information entered is correct, such as your card information, billing address, and selected payment method.

If the problem persists, try making the purchase from a different web browser or clear the cookies and cache of your current browser, as these issues can sometimes be browser-related.

If the error continues, please contact our customer service team at atencionalcliente@malagacf.es.

RETURNS

What is the maximum period to process a return? What are the requirements?

The maximum period to request a return is 15 calendar days from the date you received your order. During this period, you can return any product as long as it is in its original condition, unused, and with all tags and packaging intact. We will proceed with the refund. Returns and exchanges of printed jerseys are not accepted. If you prefer to exchange the item for a different size or another item, you have 30 days from the date of receipt to do so. The item you wish to exchange must meet the same conditions.

To initiate the return process, simply contact our support team at atencionalcliente@malagacf.es, and we will provide you with the necessary instructions. Once we receive the product and confirm that it meets the return conditions, we will proceed with the exchange or refund.

You can also make exchanges at our official stores by presenting the purchase receipt, always subject to stock availability in the store.

What products cannot be returned?

Personalised products cannot be returned, as they have been made specifically according to your instructions. Returns of underwear or intimate hygiene products are also not accepted for health reasons.

When and where will I receive the refund amount?

Once we have received and reviewed the returned product, we will process the refund. The refund amount will be credited to the same payment method you used to make the purchase. Generally, the refund is processed within 5 to 10 business days from the receipt of the item at our warehouse.

Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider. If you have not received the refund after this period, please contact our support team at atencionalcliente@malagacf.es.

How much does a return cost?

In our online store, the cost of the return is the responsibility of the customer unless the product is defective or does not meet the characteristics described in the store. In these instances, we will cover the cost of the return.

To proceed with the return, we will provide you with detailed instructions on how to return the product. The shipping costs for the return will be deducted from the total refund amount.